Effective Date: May 2025
By booking a move with D2D Movers—whether through our website, over the phone, or in person—you agree to the following terms and conditions. Please read them carefully before confirming your reservation.
1. Booking & Payments
- Deposit & Payment: Full payment is due upon completion of your move unless otherwise stated. Online orders can be paid via Stripe or in cash upon delivery.
- Pricing: All moves are billed according to our published hourly rates unless a flat-rate quote is provided in writing.
- Travel Time: All moves include a 1-hour travel charge added to the total bill.
2. Cancellations & Rescheduling
- Free Cancellation: You may cancel your move with no penalty if you provide at least 48 hours’ notice.
- Late Cancellation: Moves canceled within 48 hours of the scheduled date may incur a $100 cancellation fee.
- Rescheduling: One reschedule is allowed free of charge with at least 24 hours’ notice. Additional reschedules may incur a $50 fee.
3. Customer Responsibilities
- Provide accurate details including addresses, home size, stairs/elevator access, and any special conditions.
- Ensure someone 18 or older is present during pickup and delivery.
- Secure valuables, electronics, and fragile items. We are not responsible for these unless packed and moved by our crew under full-service terms.
4. Liability & Claims
- Valuation Coverage: We provide $0.60 per pound per item standard coverage. This is not insurance. For full protection, we recommend purchasing third-party moving insurance.
- Damage Claims: All damage claims must be submitted in writing within 48 hours of the move. Claims submitted after this period may not be accepted.
- Self-Packed Items: D2D Movers is not responsible for damage to items packed by the customer.
5. Delays & Limitations
- Estimated timeframes are not guaranteed. Delays caused by traffic, weather, property access, or unforeseen conditions are not the responsibility of D2D Movers.
- We reserve the right to suspend or cancel service if unsafe or unlawful conditions are present at the move site.
6. Refunds
- No refunds are issued for completed moves unless management approves a service failure or damage claim.
- Refunds for prepaid services canceled with proper notice will be processed within 5–7 business days.
7. Website Orders & Checkout
- By completing a booking through our website, you agree to the total shown at checkout, including travel time and any selected service options.
- For Cash on Delivery orders, the full quoted amount must be paid before unloading begins.
8. Governing Law
- These terms are governed by the laws of the State of Florida. Any disputes will be resolved in St. Johns County courts.
9. Contact Information
- D2D Movers
- Phone: (904) 295-1912
- Email: d2dmoving@gmail.com
- St. Augustine, FL
10. Billing Based on Actual Time & Minimum Charges
- All local moves have a 3-hour minimum, plus a 1-hour travel fee.
- The final bill is based on the actual time worked, including loading, unloading, and drive time.
- If the move takes less than 3 hours, the full minimum will still be charged. Unused time is non-refundable.
- Additional time beyond the estimate will be billed at our hourly rates:
- 2 Movers + Truck: $175/hour
- 3 Movers + Truck: $225/hour
- 4 Movers + Truck: $275/hour
- Time is billed in 15-minute increments after the 3-hour minimum is met.
Please contact us if you have any questions before booking. We’re happy to clarify any details.